Refund policy

ZEENMA Refund & Return Policy
Last Updated: October 17, 2026
We want you to love your ZEENMA products. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before starting a return.
Shipping & Returns
We ship to addresses within the United States, United Kingdom, Canada, and the European Union. This policy applies to all orders processed through our online storefront across these regions.
Return Window & Satisfaction Guarantee
  • Standard Return Window: You have 30 days from the date of delivery to request a return.
  • EU & UK Statutory Right (Cooling-Off Period): In accordance with UK and EU consumer laws, customers in the United Kingdom and the European Union have a statutory right to cancel their order within 14 days of receiving their items for a full refund, regardless of the reason.
  • Condition: Outside of statutory cooling-off cancellations, items must be unworn, unwashed, and in their original packaging with all original tags attached.
Order Cancellations (The 24-Hour Window)
  • Within 24 Hours: If you change your mind within 24 hours of placing your order, please contact us immediately at zeenma.support@gmail.com. If the order has not been dispatched, we will cancel it and issue a full refund at no charge.
  • After 24 Hours / Post-Dispatch: If 24 hours have passed or your order has already shipped, the shipment cannot be stopped. You will need to wait for the package to arrive and follow our standard return process.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
  • Unused: Apparel and accessories must show no signs of use, marks, stains, deodorant residue, or odors.
  • Original Packaging: Items must be returned in their original packaging with all protective materials, tags, and accessories included.
  • Proof of Purchase: An order confirmation or receipt is required.
  • Note: We inspect all returns upon arrival. Items that do not meet these conditions may be refused or subject to a reduced refund amount.
How to Start a Return
  1. Contact us at zeenma.support@gmail.com within 30 days (or 14 days for EU/UK statutory returns) of delivery.
  2. Include your Order Number, your Country/Region, and the reason for the return.
  3. We will provide specific instructions and your authorized return shipping parameters.
  4. Send your return package following the provided instructions to our official corporate return address listed below.
  • Please note: Items sent back without prior approval will not be accepted.
Return Shipping Costs & Customs
  • Faulty, Damaged, or Incorrect Items: We cover 100% of the return shipping cost across all markets.
  • Change of Mind:
    • US/UK: To make the process hassle-free, we can provide a Pre-Paid Return Label. The fixed cost of this return shipping label will be deducted from your final refund amount once the return is processed.
    • Canada & Europe: Customers are responsible for arranging and paying for trackable return shipping to our UK address. Any duties, taxes, or customs clearance fees paid at checkout are non-refundable for change-of-mind returns.
Damaged, Defective, or Missing Items
Please inspect your order upon arrival. If your item arrives damaged, has missing components, or is defective, contact us immediately at zeenma.support@gmail.com with photos or a short video of the issue. We will arrange a replacement or a full refund at no extra cost to you.
Exchanges
We do not offer direct exchanges. To get a different size, color, or item, please return your original item following the process above and place a new order on our store.
Refund Processing
  • Once we receive and inspect your returned item, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
  • Approved refunds are processed to your original payment method within 3 business days (minus any return label fees for change-of-mind returns).
  • Please allow up to a further 5–7 business days for your bank or credit card provider to post the funds to your account.
  • If 15 business days have passed since our approval and you haven't received your refund, please contact us at zeenma.support@gmail.com.
Contact & Business Return Address
  • Brand Name: ZEENMA
  • Customer Support Email: zeenma.support@gmail.com
  • Official Corporate & Return Address:
    2nd Floor College House, 17 King Edwards Road,
    Ruislip, London, HA4 7AE,
    UNITED KINGDOM