Terms of service

ZEENMA Terms of Service

Last Updated: October 17, 2026

Welcome to ZEENMA. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

About Us

Brand Name: ZEENMA
Support Email: zeenma.support@gmail.com
Registered Business Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, UNITED KINGDOM
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT

1. Use of Our Website

Eligibility: By using this site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
Account Security: If you create an account, you agree to provide accurate, current, and complete information; keep your password secure; and accept full responsibility for all activities under your account.
Prohibited Activities: You must not use our website for any illegal purpose, transmit malicious code/viruses, infringe upon our intellectual property rights, or scrape/duplicate website content without explicit written consent.

2. Products, Pricing & Accuracy

Currency & Pricing: Prices displayed on our store will adapt dynamically based on your local market: US Dollars (USD), British Pounds (GBP), Canadian Dollars (CAD), or Euros (EUR).
Taxes, Duties & VAT:
- UK & EU: Prices are inclusive of VAT where legally applicable.
- US & Canada: Local sales tax or GST/HST will be calculated and added at checkout based on your delivery address.
- Cross-Border Shipping: For regions requiring import clearance, customers are responsible for any applicable import duties and local customs fees unless explicitly stated otherwise at checkout.
Descriptions & Visuals: We make every effort to display product colors and textures as accurately as possible. However, colors may vary depending on your device screen settings.
Pricing Errors: In the event of a pricing or typographical error, we reserve the right to cancel any orders placed for items listed at an incorrect price and issue a full refund.

3. Orders & Payment

An order confirmation email signifies receipt of your order request, not acceptance. We reserve the right to accept, decline, or limit any order for reasons including inventory shortages, allocation issues, cross-border shipping restrictions, or suspected fraud. Payments are processed securely using PCI-compliant, encrypted payment gateways. We do not store financial or credit card numbers on our servers.

4. Shipping & Delivery

We ship to addresses within the United States, United Kingdom, Canada, and Europe. For estimated transit times, carrier options, and tracking details, please refer to our Shipping Policy. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Intellectual Property

All content on this website — including logos, graphics, text, images, product titles, and code — is the exclusive property of ZEENMA and protected by international copyright and trademark laws.

6. Limitation of Liability

To the fullest extent permitted by applicable local laws (including the UK Consumer Rights Act and EU Consumer Protection Directives), ZEENMA shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our website or products. Our total liability for any claim shall not exceed the total amount paid by you for the order in question.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. However, if you are a consumer residing within the EU, US, or Canada, you also benefit from any mandatory protections afforded to you by the local consumer protection laws of your country of residence. Any disputes arising under these terms shall be subject to the non-exclusive jurisdiction of the courts of the United Kingdom.